FAQs

You can book directly through our website, WhatsApp us at +256 703-094-898, or email explore@elhaneman.com. We'll help customize your perfect itinerary.

We accept bank transfers, mobile money (MTN, Airtel), credit cards, and PayPal. A 30% deposit secures your booking, with the balance due 30 days before travel.

See our full cancellation policy. Generally: 60+ days = full refund minus fees; 30-59 days = 50%; under 30 days = non-refundable. Gorilla permits follow UWA rules.

Uganda gorilla permits cost $800 USD for foreign non-residents, $700 for foreign residents, and UGX 300,000 for East African citizens. Book early — permits sell out months in advance!

June-September and December-February are dry seasons with easier trekking. However, gorillas can be tracked year-round. Rainy season means fewer crowds and lush scenery!

Treks range from 1-6 hours depending on gorilla location. Moderate fitness is required — you'll hike through dense forest at altitude (2,200-2,500m). Porters are available to assist.

Most visitors need a visa. Apply online at visas.immigration.go.ug — it's fast and easy. Single entry costs $50, East Africa Tourist Visa (Uganda + Kenya + Rwanda) costs $100.

Yes! Uganda is one of Africa's safest tourist destinations. Our guides are experienced professionals and all our vehicles are well-maintained. We prioritize your safety at every step.

Essentials: waterproof hiking boots, long pants, rain jacket, gardening gloves (for gorilla trekking), sunscreen, insect repellent, camera, and layers — mornings can be cool!